India's First Online Pound Store

FAQ-Frequently asked questions

  1. What is 'My Account'? How do I update my information?

    • It is easy to update your account and view your orders any time through 'My Account'.
    • 'My Account' allows you complete control over your transactions .
    • Manage/edit your personal data like address, phone numbers, email ids
    • Change your password
    • Track the status of your orders
  2. How do I know my order has been confirmed?

    Once your order has been logged and payment authorization has been received. You will receive an email containing the details of your order through mail and sms if number is provided. In this mail you will be provided with a Order ID (eg. OD01202130213), a listing of the item(s) you have ordered and the expected delivery time. You will also be notified once the products have been shipped. Shipping details will be provided with the respective tracking number(s).

  3. Can I order a product that is 'Out of Stock'?

    Unfortunately, products listed as & 'Out of Stock' are not available for sale. Please use the 'Notify Me' feature to be informed of the product's availability or you can send us enquiry in contact us page, we will notify you as we will receive it.

  4. What is the Wallet?

    The Wallet is a loyalty bonus amount which is not actual cash but can be used at our portal with certain T&C specified here. This wallet amount enables you to shop on Fashion Kart.

    • Maintain Wallet balance and get multiple benefits while placing your order.
    • Simpler and faster checkout process. For more information, please check out Wallet Terms & conditions page here below.
  5. How do I check the current status of my orders?